There is nothing more frustrating in my job than not being able to help with hard core technical issues that arise. This morning, we had an issue with a table in our database. It cost us about three hours of uptime.
My role in getting this fixed? Firing off emails and texts to our lead developer and host saying stuff like "it's still timing out." Why? Because I didn't know how to go in and fix it myself.
It was an incredibly frustrating and helpless feeling.
Anyway, my personal motto is "don't be a victim." So, I'm checking out some programming classes at the local community college.